Privacy Policy
Last updated: 13 October, 2026
BloomSocial AI is a platform developed by TAMPulse Technologies Private Limited. This Privacy Policy explains how personal data and information from connected services are collected, used, stored and disclosed when you use BloomSocial’s website, applications and services.
We process data to provide the functionality you request, maintain the service, and meet applicable legal and contractual obligations. We aim to collect only the information needed for these purposes and to give customers clear information about how their data is handled.
1. Company Information
BloomSocial AI is a product of TAMPulse Technologies Private Limited.
Website: bloomsocial.ai
Privacy enquiries: privacy@bloomsocial.ai
For the purposes of applicable data protection laws, the entity responsible for processing personal data depends on the nature of the processing. BloomSocial acts as a controller for personal data it processes for its own website, account administration and business operations. Where BloomSocial processes customer data on behalf of a customer, it acts as a processor and follows the customer’s documented instructions, subject to applicable law.
TAMPulse Technologies Private Limited. is the entity responsible for the relevant service and Slack application. Update this section and the website footer consistently if a different entity is the contracting party.
2. Information We Collect
2.1 Account and Service Information
Depending on how you use BloomSocial, we may process account details such as your name, email address, role, company information, authentication-related information, subscription details and communications with our support team.
2.2 Platform and Technical Information
We may process technical and usage information generated through your use of BloomSocial, including application logs, feature interactions, device and browser information, IP addresses and information used to maintain service security and reliability.
2.3 Information from Connected Services
When you connect a third-party service to BloomSocial, we may receive information made available through the permissions you authorize. The information depends on the service, the permissions granted and the functionality you choose to use.
For a Slack connection, this may include workspace or account identifiers, authorized user and workspace information, and Slack content or metadata made available through the approved API scopes and functionality in use.
BloomSocial accesses Slack data only for the functionality authorized by the installing organization and the relevant users. We do not seek access to data beyond the permissions needed for that functionality.
3. How We Use Information
We use information, as applicable, to:
- Provide and operate BloomSocial features requested by customers.
- Authenticate accounts and maintain connected integrations.
- Execute customer-authorized workflows and display relevant results.
- Provide support, troubleshoot errors and maintain service security and reliability.
- Administer subscriptions and meet legal obligations.
- Process requests relating to access, correction or deletion of data.
We do not use Slack API Data collected from one organization to directly benefit another organization or an unrelated third party. We do not use Slack API Data for advertising, unrelated profiling or purposes beyond the authorized functionality of the application.
Use of Slack Data with AI Features
BloomSocial may offer AI-assisted functionality. Slack API Data is not used to train, fine-tune or otherwise improve large language models, whether operated by BloomSocial or by a third party.
Slack API Data is used as input to an AI feature only where the use is permitted by Slack’s applicable terms, authorized by the customer and consistent with the feature’s disclosed purpose. Data retrieved through Slack’s Real-Time Search API or Data Access API is not used for product improvement and is not retained as a persistent copy, archive, index or long-term data store. Any permitted temporary handling is limited to what is essential for the immediate operation, performance or delivery of the feature and is removed promptly when that need ends.
4. Data Storage and Retention
BloomSocial retains information only for as long as necessary to provide the relevant service, meet applicable contractual obligations, maintain security, resolve disputes or comply with law.
Slack API Data is subject to additional restrictions. We limit its processing and retention to the minimum necessary for the authorized functionality and applicable Slack requirements. Where an API imposes stricter restrictions on copying, caching or storage, those restrictions take precedence.
We do not create persistent copies, archives, indexes or long-term data stores of Slack data retrieved through the Real-Time Search API or Data Access API. Temporary handling is permitted only where necessary for immediate operation, performance or delivery, or where required by law, and the data is deleted promptly once the permitted need ends.
When a customer requests deletion, disconnects a Slack workspace or removes the BloomSocial application, we take appropriate steps to stop the relevant processing and remove associated data in accordance with applicable requirements. When the application is deleted or discontinued, associated Slack data is deleted within 14 business days, as required by Slack’s Developer Policy.
Data that must be retained to comply with law or establish, exercise or defend legal claims is limited to what is necessary for that purpose and is protected against further use inconsistent with the retention requirement.
5. Data Security
BloomSocial uses technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration and loss. Access to customer data is limited to authorized personnel who require it for their work.
Data obtained through Slack APIs must be protected with strong encryption in storage and in transit, in accordance with Slack’s Developer Policy. BloomSocial’s implementation of these safeguards is subject to the applicable security controls of the systems that process the data.
No method of electronic transmission or storage can be guaranteed to be completely secure. We maintain procedures for investigating and responding to suspected security incidents and will provide notifications where required by applicable law, contractual commitments or Slack’s terms.
6. Third-Party Services and Data Sharing
BloomSocial may use service providers to support its operations, such as infrastructure, payment, monitoring and customer-support providers. The providers used depend on the functionality being delivered.
We do not sell customer data.
Slack API Data is not shared, sold, rented or made available to third parties except to the extent expressly permitted by the applicable Slack terms or required by law. Before any third-party service is allowed to receive Slack API Data, its role and the proposed data flow must be reviewed against Slack’s requirements. A general service-provider relationship does not, by itself, authorize disclosure of Slack API Data.
We do not use information from one customer’s Slack workspace to benefit another customer. Access to connected data remains subject to the permissions and authorization applicable to the relevant workspace and user.
7. International Data Processing
Depending on the services and infrastructure involved, information may be processed in countries other than the country in which it was collected. Where applicable law requires safeguards for international transfers of personal data, we use the required transfer mechanism.
We do not represent that all data is stored in a single geographic location unless that arrangement is specifically confirmed for the relevant service.
8. Your Choices and Data Rights
You can manage connected services through the relevant integration settings and, where available, revoke a connection or authorization. Revoking access prevents future access through that authorization, but may not by itself remove information already held by BloomSocial.
You may request access to, correction of or deletion of personal data by emailing privacy@bloomsocial.ai. We may need to verify your identity or authority before acting on a request.
We review valid deletion requests and remove the data covered by the request, subject to applicable legal requirements and the technical and contractual obligations governing the relevant service. Requests relating to Slack data are handled in accordance with Slack’s applicable deletion requirements, including the 14-business-day deadline following application deletion or discontinuation.
9. Privacy Enquiries
For questions about this Privacy Policy or requests concerning personal data, contact privacy@bloomsocial.ai.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices or legal obligations. We will update the publication date when changes are made and provide notice of material changes where required.