Summary
Summary
Explore the intricate world of IT-GBS dynamics with CIO Jennifer Crites from PostNL and VP-GBS Amit Yadav from RS Group in this podcast. Discover how CIOs and GBS leaders navigate technology decision-making, the potential and challenges of Robotic Process Automation (RPA), strategies for effective budget management, and the complexities of measuring post-implementation business value.
Gain insights into aligning technology investments with strategic objectives and the need for accountability in delivering real business impact. Tune in to this informative podcast episode and unlock the keys to IT-GBS collaboration.
Tech-GBS Dynamics
This theme delves into the intricate relationship dynamics between IT leaders (CIOs) and Global Business Services (GBS) leaders. It highlights the often contrasting perspectives and challenges that these two critical organizational roles face when working together on shaping technology initiatives. Exploring the day-to-day interactions, decision-making processes, and communication breakdowns that can occur.
Technology Decision-Making
Within this theme, the podcast explores the critical process of making technology decisions within an organization. It examines the roles and responsibilities of IT and GBS leaders in driving these decisions and emphasizes the necessity of aligning technology choices with the specific needs and objectives of the business.
Robotic Process Automation
Robotic Process Automation (RPA) takes center stage in this theme. The discussion goes beyond the surface level to explore both the potential benefits and potential pitfalls of RPA implementation. Listeners gain a deeper understanding of how RPA can be leveraged as a powerful tool for process enhancement rather than simply automating existing workflows.
Budget Management
Within the budget management theme, the podcast unpacks the strategies and considerations behind effective allocation of financial resources for technology projects. It underscores the significance of aligning budget decisions with the organization’s broader strategic goals.
Measuring Business Value
The challenge of quantifying the business value of IT projects post-implementation takes the spotlight in this theme. The conversation dives into the complexities surrounding value realization and highlights the need for comprehensive frameworks to evaluate and measure the realized value of technology initiatives. It emphasizes the importance of accountability, emphasizing that outcomes should align with pre-defined expectations.
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